![]() You will then be presented with a comment box – type in the reason for your claim in as much detail as possible, stating dates and prices if applicable.Choose the applicable problem from the drop-down list.Find the order you wish to make a claim on and select ‘Problem with order’.Go to ‘Your Orders’ on your Amazon dashboard.In order to file an A to Z guarantee case, the customer must follow these steps (within 90 days of the estimated delivery date) : The buyer is not permitted to file an A to Z claim if he or she has already processed a chargeback through the payment provider (this is when the buyer requests that a payment made to the seller through a payment provider is reversed.)Ī claim is not possible in these instances as the matter has been passed to the payment provider. Note that the Amazon A to Z Guarantee is not valid for digital items, stored value instruments or instances where a customer has paid for a service rather than a physical product. A claim is within 90 days of the order as set by Amazon’s guidelinesĪ customer may also file an A to Z claim if he or she has returned an item within Amazon’s guidelines and has not received a refund.A customer has been charged customs fees or other unexpected costs which the seller refuses to refund.A customer wants to return an item internationally but has not received either a pre-paid postage label or a refund to cover the cost of the return. ![]()
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